awful sales associates

i shall let the following speak for itself.. anyway, have bathed in pomelo & pomegranate leaves.. u wun believe it but i even had nitemares abt evil SAs scolding, screaming and hitting me! argh.. hahaha.. terrible and super imaginative of this pregger's mind.. LOL..

my letter to Tangs:
"I was at Vivo Tangs today (4th December) at 1pm for some shopping after lunch when I passed the Yankee Candles area. As my colleague was introducing and telling me how nice the candles are, I picked up "Be Thankful" and smelled it. However, I didn't like it and commented to my colleague that it was smelly but all the candles do smell nice when put together instead.

At this moment, a sales associate (lady, with short hair which covers the ears and wearing glasses) walked over and LOUDLY told me off "It's NOT smelly. It has pumpkin in it and it is for OUR American customers". To which, I made no reaction. However, seeing that I was ignoring her, she SHOUTED louder and repeated "THIS IS NOT SMELLY. THIS HAS GOT PUMPKIN IN IT".

I looked up from the display and told her "I heard you perfectly the 1st time round so there is no need to repeat". She proceeded to stare at me from top to toe, sniggered and walked to her colleague to complain loudly that I don't know how to appreciate the candles.

I have to admit, I really don't appreciate the smell of the candle which I have picked up and thought it was too smelly or rather pungent for my liking. But in no way should this sales associate react in such a manner as the comment was clearly my personal view and choice.

I think she really loves the products and feel proud of them but to exclaim and pass snide remarks at your customers just because they don't like the items? That was seriously uncalled for and rude. And I wonder if she is trying to belittle me and other Singaporeans who don't share her taste in the candles since she said the candles are for her American customers. May I ask why, then that the candles are available for sale in Tangs for the X'mas season? Does Tangs serve only Americans and belittle Singaporeans like myself too?"

And Tang's very prompt reply.
"I refer to your email sent on 04th December 2009.

I am concerned to learn of your unpleasant experience while you were at TANGS VivoCity. Please accept my sincerest apologies for the distress caused by the poor service of our Yankee promoter.

I agree with you that the promoter should have been more polite towards you. We would like to inform you that after my discussion with Yankee promoter boss it was been agreed that she will be no longer serving TANGS with an immediate effect. I would like to assure you that customer satisfaction is of paramount importance to us at TANGS and we will do our utmost to prevent a similar recurrence.

We appreciate the time taken to feedback to us as we believe that it is through feedback from customers that we are able to monitor and further improve our service standards.

We sincerely hope that this incident will not deter you from shopping at TANGS and we look forward to serving you when you next visit our store.

Again my apology."